Shipping & Returns

Shipping

Orders are shipped to most countries and regions around the world. After your order is confirmed and paid, we will arrange the delivery within 1-3 business days. The specific delivery time depends on your shipping address and the selected shipping method.

We cooperate with well-known logistics companies to provide you with reliable shipping services. You can choose standard shipping, expedited shipping or other shipping methods according to your needs. The shipping cost will be calculated automatically based on the weight, volume of the goods and the shipping destination when you check out.

Once your order is shipped, we will send you a shipping confirmation email containing the tracking number. You can track the logistics status of your package through the logistics company's official website or the "Order Tracking" section on our website.

Note: Due to factors such as customs clearance, holidays or force majeure, there may be delays in the delivery time. We will keep in touch with you and update the logistics information in a timely manner.

Returns

We accept returns and refunds within 30 calendar days from the date you receive the goods. To be eligible for a return, the goods must be unused, in their original packaging, and with all tags and labels intact. Customized products or products marked as "non-returnable" are not eligible for return unless they have quality problems.

Return process: 1. Contact our customer service team to apply for a return and explain the reason for the return; 2. After the return application is approved, you will receive a return authorization number and return address; 3. Send the goods back to the specified address within 7 business days, and provide the shipping tracking number; 4. We will inspect the returned goods after receiving them. If the return requirements are met, we will process the refund within 5-7 business days.

Refund method: The refund will be returned to your original payment account. The time it takes for the refund to arrive depends on your payment method and the bank's processing cycle, usually 3-15 business days.

Note: The return shipping cost shall be borne by the customer unless the return is caused by product quality problems or our shipping errors. If the returned goods are damaged, incomplete or do not meet the return conditions, we have the right to refuse the return or deduct the corresponding fees according to the actual situation.