Privacy policy

URUNS Privacy Policy

Last updated: [8 - 20, 2025]

1. Introduction

EURUNS ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit [euruns.com] (the "Site") or purchase our products, how we use and share it, and the choices you have.

By using our Site or purchasing from us, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide to Us

When you place an order, create an account, sign up for our emails or text messages, or contact our support team, we may collect:

• Your name, email address, shipping and billing addresses, and phone number;

• Order details and purchase history;

• Payment information (processed securely by our payment providers — we do not store full card numbers);

• Customization details you submit (such as birthstone, engraving text, or zodiac sign preferences);

• Any other information you choose to provide to us.

2.2 Information We Collect Automatically

When you visit our Site, we may automatically collect:

• Device information (browser type, operating system, IP address, device identifiers);

• Usage data (pages viewed, time on site, referring URLs, clicks, and interactions);

• Location information (approximate, based on IP address).

2.3 Information from Third Parties

We may receive information about you from analytics and advertising partners (such as Google, Meta, TikTok, and Pinterest), including demographic and interest data, to help us understand our customers and improve our marketing.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment, shipping, and delivery updates;

• Provide customer support and respond to your inquiries;

• Send you order confirmations and service-related communications;

• Send marketing emails and text messages (SMS/MMS) if you have opted in — you can opt out at any time;

• Improve our Site, products, and customer experience;

• Personalize content and advertisements shown to you;

• Prevent fraud, secure our Site, and comply with legal obligations;

• Analyze purchasing trends and measure the performance of our marketing.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our Site, remember your preferences, and understand how you interact with us. These include:

• Essential cookies — required for the Site to function (e.g., shopping cart, checkout, login);

• Analytics cookies — help us understand site traffic and usage (e.g., Google Analytics 4);

• Advertising cookies — used by our marketing partners (Meta, Google, TikTok, Pinterest) to deliver relevant ads and measure campaign performance;

• Functional cookies — remember your choices and preferences.

You can control cookies through your browser settings, or through the cookie preference banner on our Site. Disabling some cookies may affect your experience and some features may not work properly.

Do Not Track: Our Site does not currently respond to "Do Not Track" (DNT) browser signals. You can manage tracking through your browser settings and the preference tools described in Section 8.

5. How We Share Your Information

We do not sell or rent your personal information. We share information only with trusted service providers who help us operate our business, including:

• Payment processors (e.g., Shopify Payments, PayPal, Stripe) — to complete your transactions;

• Shipping and fulfillment partners — to deliver your orders;

• Email and SMS marketing platforms (e.g., Klaviyo) — to send you messages you've opted into;

• Analytics and advertising partners (e.g., Google, Meta, TikTok, Pinterest) — to measure performance and serve ads;

• Platform providers (e.g., Shopify) — to host and operate our store.

These providers are permitted to use your information only to perform services on our behalf and are contractually required to protect it.

We may also disclose your information: (a) if required by law, regulation, or legal process; (b) to protect our rights, safety, or property, or yours; or (c) in connection with a merger, sale, or transfer of our business assets.

6. Advertising and Analytics

We use analytics and advertising services, including Google Analytics 4, Meta (Facebook/Instagram) Pixel, TikTok Pixel, and Pinterest Tag. These tools collect information about your activity on our Site and across other websites and apps, and may use it to show you relevant ads.

You can control interest-based advertising through:

• Meta Ad Preferences: https://www.facebook.com/ads/preferences

• Google Ads Settings: https://adssettings.google.com

• Digital Advertising Alliance opt-out: https://www.aboutads.info/choices

• Network Advertising Initiative opt-out: https://optout.networkadvertising.org

7. Email and SMS Marketing

If you opt in, we may send you promotional emails and text messages (SMS/MMS) about new products, offers, and updates.

• Email: You can unsubscribe at any time by clicking the "unsubscribe" link in any email, or by contacting us.

• SMS: You can opt out of text messages at any time by replying "STOP" to any message, or by contacting us. Standard message and data rates may apply.

8. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you;

• Correction: ask us to correct inaccurate information;

• Deletion: request that we delete your personal information, subject to legal exceptions;

• Opt-out of marketing: stop receiving marketing emails or text messages at any time;

• Opt-out of "sale" or "sharing" of personal information (California residents, see Section 9);

• Portability: receive your information in a usable format, where required by law;

• Non-discrimination: we will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at [privacy@euruns.com]. We will verify your identity and respond within the timeframe required by law (typically 30–45 days).

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights:

• Right to Know: you may request details about the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the categories of third parties with whom we share it;

• Right to Delete: you may request that we delete personal information we have collected from you, subject to certain exceptions;

• Right to Correct: you may request that we correct inaccurate personal information;

• Right to Opt-Out of Sale/Sharing: we do not "sell" personal information as traditionally defined. However, certain advertising practices may be considered "sharing" under California law. You can opt out of the sale/sharing of your personal information through the "Do Not Sell or Share My Personal Information" link on our Site, or by contacting us;

• Right to Limit Use of Sensitive Information: where applicable, you may request limits on our use of sensitive personal information;

• Right to Non-Discrimination: we will not deny goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

Authorized Agent: California residents may designate an authorized agent to make requests on their behalf. We may require proof of authorization.

We collect the following categories of personal information (CCPA categories): identifiers (name, email, address, phone), commercial information (purchase history), internet/electronic activity (browsing behavior, device data), and inferences drawn from these categories. We do not knowingly collect sensitive personal information beyond payment details handled by our payment processors.

10. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for tax and accounting purposes as required by law.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including SSL/TLS encryption during transmission and PCI-compliant payment processing. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our Site and products are intended for adults. We do not knowingly collect personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information, please contact us at [privacy@euruns.com], and we will promptly delete it.

13. International Data Transfers

Our Site is hosted and our services are provided through providers located in the United States and other countries. If you access our Site from outside these countries, your information may be transferred to, and processed in, the United States. By using our Site, you consent to such transfers.

14. Third-Party Links

Our Site may contain links to third-party websites, apps, or services (such as social media platforms). This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email or by posting a notice on our Site. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: [privacy@euruns.com]

• Business Address: [89 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong]

• Business Phone: [+ 852 88788988] (optional)

We will respond to privacy inquiries within 30 days.