Shipping & Returns
Shipping
All purchased items are fully insured when shipped from our headquarters to your shipping address.
Once your order is placed and dispatched, you will receive an email with your tracking number and a link.
Orders received Saturday and Sunday will ship the following business week.
Signature required.
| Amount | Carrier/Service |
|---|---|
| < $1,000 | $25 FedEx Ground |
| $1,000 - $5,000 | Free - Fedex Ground or Two Day |
| > $5,000 | Free Standard Overnight |
| Ground can be upgraded to Standard Overnight for $50 | |
| Standard Overnight can be upgraded to Priority for $30 | |
| Hawaii and Alaska | |
| < $1,000 | $50 Flat Fee |
| > $1,000 | $100 Flat Fee |
| Amount | Carrier/Service |
|---|---|
| All Orders | $100 Flat Fee |
Please note that you will be responsible for any duties and taxes in your home country for the import of your purchase. These costs will be calculated and added to your subtotal at checkout. You will pay these upfront to streamline your import process.
* Please note, some items may not be able to ship overseas.
| About | Service/Cost |
|---|---|
| < $2,500 | $100 Flat Fee |
| > $2,500 | $150 Flat Fee |
How quickly will my order be processed and shipped?
Orders are processed pending item availability and payment approval. Please allow up to two business days to process your order, and note that it may arrive in several shipments. Orders received Saturday and Sunday will ship the following business week. You will receive a separate email notification with unique tracking information for each shipment. During high volume periods, product availability is subject to change while your order is being processed. In that case, we will contact you promptly.
What if my order arrives damaged?
Customer satisfaction is our top priority at myGemma. While all orders are carefully and securely packaged, damage can occur in any shipping situation. If your order is not in good condition on arrival.